Refund policy

We know that buying online is a bit of a leap – colours look different on screens, sizes surprise you, and sometimes an item just isn’t what you expected. That’s why we keep our returns simple.

You’ve got 30 days
Count from the day your parcel lands on your doorstep. If you decide to send something back within that period, we’ll take it. After 30 days, we can’t accept returns – so please check your items early.

What we need to accept a return

  • The item must be unused, unwashed, and in the same shape as when you received it.

  • All original tags, wrappers, and accessories must still be attached or included.

  • It should be in its original packaging (or a sturdy box – we’re not fussy about the outer carton as long as the product is safe).

We don’t expect you to be a professional packer, but please make sure fragile items are well padded. If we receive something that’s clearly been worn, used, or broken by mishandling, we may have to refuse the refund or deduct a percentage.

How to start a return

  1. Drop us an email at psgeidiabbk@outlook.com.au – tell us your order number and which item(s) you’re sending back.

  2. We’ll reply within a day with a Return Authorisation (RA) code and the correct warehouse address (we use different returns hubs depending on your region).

  3. Pack the goods, write the RA code on the outside, and ship it via a trackable service. We recommend insured shipping for higher‑value items – if it gets lost without tracking, we can’t take responsibility.

What comes out of your refund

  • Return postage is on you – we don’t offer free return labels.

  • We also charge a small $9.50 AUD (or equivalent in USD/EUR) restocking fee per return order to cover our inspection and repackaging time.

Refund timing
Once your return reaches our warehouse, we’ll inspect it within 2‑3 business days. After approval, we’ll send the refund to your original payment method within 5–7 business days. Your bank or PayPal might take a few extra days to show the money – that’s normal.

Items we can’t take back

  • Personalised or custom‑made products (e.g., engraved items, custom prints).

  • Clearance / “Final Sale” merchandise – we mark those clearly on the product page.

  • Earrings, hair accessories, or other hygiene‑sensitive goods if the protective seal is broken.

  • Digital downloads or gift cards.

Damaged or defective on arrival?
If your item arrives broken or doesn’t work as described, send us an email within 72 hours with a couple of clear photos and a short explanation. We’ll either replace it or issue a full refund – and we’ll cover the return shipping for verified faulty items. No hassle.