Shipping policy

We’re a global general store, so we ship from multiple warehouses – mostly Australia, but sometimes from the US or Europe depending on the product. Here’s how delivery works.

Handling time
We typically pack and dispatch your order within 1‑2 business days. If you order something that’s a bit more delicate (like ceramics or glassware), we might take an extra day to wrap it properly – we prefer safe arrivals over fast but broken parcels.

Delivery timeframes
These are estimates, not guarantees. We’ve given you a broad range because customs and local postal services vary a lot.

  • United States – usually 1–2 weeks (faster than most other regions).

  • Europe, Canada, Australia & New Zealand – typically 1–3 weeks.

  • Rest of the world – also 1‑3 weeks, but can stretch to 4 in remote areas.

Please remember that these are business days and exclude any delays at customs or during peak holiday seasons. We’ll provide a tracking number with every order so you can watch its journey.

Shipping fees

  • We offer free shipping on orders over $100 AUD (or equivalent in USD/EUR) – that’s our way of saying thanks.

  • For orders below that, shipping costs are calculated at checkout – they usually range from $10 to $30 AUD depending on weight and destination.

  • We don’t add hidden surcharges; what you see at checkout is what you pay.

Carriers we work with
We choose the most reliable route for your location:

  • Australia Post / Sendle – for Australian orders.

  • DHL eCommerce / USPS – for US and Canada.

  • Royal Mail / DPD / La Poste – for Europe.

  • We also use local last‑mile couriers in some countries.

Tracking is provided for every parcel. It usually becomes active within 24‑48 hours after dispatch.

Customs, duties and taxes
For orders going outside Australia, your package may be stopped by customs and charged import duties, VAT, or handling fees. These are the buyer’s responsibility. We don’t pre‑pay them unless the product page specifically says “Duty Paid”.
If you refuse to pay the duties and the parcel gets sent back to us, we’ll refund your order minus the original shipping cost (which we can’t recover) and a $15 restocking fee.

Wrong address?
You’re responsible for entering your address correctly. If you spot a mistake before we ship, email us and we’ll fix it for free. Once it’s in the carrier’s hands, we can’t reroute – you’d need to contact the carrier yourself, and they usually charge extra for that.

Need help with tracking? Just email psgeidiabbk@outlook.com.au and we’ll check on our side.